FAQ

Products

For products FAQ, please proceed to the individual product page.

Orders

Simply add to cart the items you want and checkout.

Sure, write in to us. We’ll manually create your order and send you the payment link.

We ships really fast, do write in to us at cs@hydrofy.sg as soon as possible.

An order email will be sent to your registered email address (or the email address you keyed in during checkout). Kindly check your inbox or spam folder.

Payment

Singapore Dollar (SGD) $.

We accept credit cards from MasterCard, Visa, and American Express.

If you are using a device and browser compatible with Apple Pay and Google Pay, there will be additional buttons shown on products and cart page where you are able to checkout with these payment methods.

Strictly no refund policy for any case. Kindly check your order details and products suitability before placing the order.

Points

Yes. It is compulsory to register an account to earn points. You’ll also gain 2 points upon signing up.

Please be reminded to login before payment to capture and redeem your points.

You may redeem your points on the cart page. No restrictions on points redemption.

Shipping & Delivery

  • Singapore
  • Australia
  • Canada
  • Germany
  • Ireland
  • Malaysia
  • New Zealand
  • Philippines
  • United Kingdom
  • United States

Singapore

  • Free courier (order ≥$40)
    OR
  • $2.50 courier (order $30-39.99)
    OR
  • $5 courier (order <$30)
  • Fast fulfilment
    • Ship out within 1-2 working day and deliver within the next 1-2 working day
    • Tracking available
    • May have slight delays during peak festive period (i.e Christmas/New Year)

International Delivery

Order Weight

US

UK

AU

CA

DE & IE

MY

NZ

PH

>250g

$13

$10

$10

$10

$10

$4

$9

$7

251g – 500g

$19

$11

$14

$16

$15

$6

$11

$12

501g – 750g

$25

$12

$18

$20

$19

$8

$12

$15

751g – 1000g

$30

$13

$22

$23

$23

$9

$13

$18

1001g – 1250g

$36

$27

$26

$27

$27

$11

$26

$21

1251g – 1500g

$42

$31

$30

$31

$31

$12

$30

$24

1501g – 1750g

$46

$35

$34

$34

$35

$14

$34

$27

1751g – 2000g

$52

$38

$38

$38

$38

$15

$37

$30

All currencies stated are in Singapore Dollar (SGD) $.

  • We do not export orders above 2000g as shipping costs get really expensive.
  • However, you are welcome to place multiple orders and we ship them out on different parcels, which is cheaper.
  • Ship out within 1-2 working day with Qxpress
  • Tracking available
  • Deliver within 2-3 weeks
    • Subject to custom clearance, local post distribution, and recipient’s geographical location.
  • May have slight delays during peak festive period (i.e Christmas/New Year)

Warranty

Up to 180 days product warranty

First 90 days start on the date when you received the order.

Additional 90 days if you drop us a review within the first 90 days

Our warranty covers goods defect and subjects to assessment approval.

Defect include product being not usable. Aesthetic is not counted as defect.

Should there be any claim, the buyer must bear the shipping fee.

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