FAQ

Products

For products FAQ, please proceed to the individual product page.

Orders

Simply add to cart the items you want and checkout.

Sure, write in to us. We’ll manually create your order and send you the payment link.

We ships really fast, do write in to us at cs@hydrofy.sg as soon as possible.

An order email will be sent to your registered email address (or the email address you keyed in during checkout). Kindly check your inbox or spam folder.

Payment

We accept credit cards from MasterCard, Visa, and American Express.

If you are using a device compatible and browser with Apple Pay, an option will be shown too.

Strictly no refund policy for any case. Kindly check your order details and products suitability before placing the order.

Points

Yes. It is compulsory to register an account to earn points. Please be reminded to login before payment to capture and redeem your points.

You may redeem your points on the cart or checkout page. No restrictions on points redemption.

Shipping & Delivery

  • Free courier (order ≥$40)
    OR
  • $2.50 courier (order $30-39.99)
    OR
  • $5 courier (order <$30)
  • Fast fulfilment
    • Ship out within 1-2 working day
    • Deliver within 1-2 working day
    • May have slight delays during peak period (i.e Christmas/New Year)
  •  

Fast delivery within 2-3 working days to your doorstep.

During peak season, it may be extended to 4-5 working days.

Warranty

Our warranty is valid for 90 days and it starts after 5 days from the date we’ve shipped.

Additional 90 days if you drop us a review within the first 90 days period. Total 180 days.

For Example:

  1. We’ve shipped your order on 20th March.
  2. The warranty will start on 25th March to 25th June (90 days).
  3. Within the first 90 days period you’ve drop us a review on either our website, Facebook or Google, then warranty extends additional 90 days, ending on 25th September (180 days).

Our warranty covers goods defect and subjects to assessment approval.

Defect include product being not usable. Aesthetic is not counted as defect.

Should there be any claim, the buyer must bear the shipping fee or can arrange for self collection at Bukit Batok.

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