FAQ

Products

  • Is Hydrofy Filtered Shower Head safe for baby?

Yes, Hydrofy Filtered Shower Head is safe for adults, kids, babies, and pets. It helps filter the water, providing you a cleaner water for showering. You may read our reviews where our customers share their positive experiences.

  • How do I install Hydrofy Filtered Shower Head?

Just like many plug and play products, it is very easy to install Hydrofy Filtered Shower Head. Simply by unscrewing/twisting anti-clockwise to disconnect your existing shower head from the shower hose, and connect back our Filtered Shower Head by screwing/twisting clockwise to the shower hose.

Subsequently, you can write in if you are unsure and we are more than happy to teach you. You may also watch our product video which also highlights the installation process.

  • When and how do I change the Ionic Mineral Balls?

Shower Head Detachable

You can replace the Ionic Mineral Balls every 6 months, simply by unscrewing/twisting anti-clockwise of the shower head body (where the middle connection is).

  • Do I need to clean the Hydrofy Filtered Shower Head?

Many shower heads are not built to be detachable but our Filtered Shower Head is. You may clean when you are changing the Ionic Mineral Balls, simply by detaching it and wash the interior of the shower head and panel.

  • How do I install Hydrofy Faucet Aerator

Just like many plug and play products, it is very easy to install Hydrofy Faucet Aerator. If you are using the internal/external thread connection, simply unscrew anti-clockwise to disconnect your existing aerator from the tap, and connect our Faucet Aerator by screwing clockwise back to the tap. You can do all these in less than 30 seconds.

Internal 22mm Connection
1. Remove your existing faucet aerator
2. Connect our faucet aerator

 
External 24mm Connection
1. Remove your existing faucet aerator
2. Connect our faucet aerator (without the black internal connection)

Don’t worry if you are unsure the common thread 22/24mm connection fits because we also provide a free universal adapter for each Hydrofy Faucet Aerator purchase.


Universal Adapter Installation
1. Keep/remove internal white POM thermoplastic according to the size of your faucet
2. Simply plug it up to your existing faucet aerator
3. Use a screwdriver to tighten the Universal Adapter
4. Connect our faucet aerator (without the black internal connection)

Subsequently, you can write in if you are unsure and we are more than happy to teach you. You may also watch our product video which also highlights the installation process.

  • How do I change the spray mode of Hydrofy Faucet Aerator?


You may change by simply pulling down or pushing up the silver chrome head. The second spray mode (pulled-down) saves water and increases pressure.

  • Is Hydrofy Vitamin C Shower Filter safe for baby?

Yes, Hydrofy Vitamin C Shower Filter is safe for adults, kids, babies, and pets. It helps filter the water, providing you a cleaner vitamin c water for showering. The aroma fragrance is produced by essential oil which is safe for skin. You may read our reviews where our customers share their positive experiences.

  • How do I install Hydrofy Vitamin C Shower Filter?

Just like many plug and play products, it is very easy to install Hydrofy Vitamin C Shower Filter. Simply by screwing/twisting clockwise to the installation point.

Our Hydrofy Vitamin C Shower Filter has common thread connection for easy installation and there are several installation points you can choose, either the shower head, taps and mixers, or instant water heater.

Subsequently, you can write in if you are unsure and we are more than happy to teach you. You may also watch our product video which also highlights the installation process.

  • When do I change the Vitamin C Shower Filter?

As written in the product specifications, Hydrofy Vitamin C Shower Filter can last for 7200L water capacity or estimated 1-2 months duration depending on water usage. In the interior, the Vitamin C Shower Filter will turn from white, yellow, to brown colour and that is a sign for you to replace.

Shipping

  1. Free courier (minimum order $30)
    OR
  2. $4.00 courier

Fast courier delivery within 2-3 working days to your doorstep. You buy today, we ship out the next day, you receive the day after.

Warranty

While most online sellers don’t provide a warranty, we do. Our warranty is valid for 90 days, starting after 5 days from the date we’ve shipped, and additional 90 days if you drop us a review within the first 90 days period.

For Example:

  1. We’ve shipped your order on 20th March.
  2. The warranty will start 5 days from 20th March, which is 25th March to 25th June (90 days).
  3. Within the first 90 days period you’ve drop us a review on either our website, Facebook or Google, then warranty extends additional 90 days, ending on 25th September (180 days).

Our warranty covers goods defect and subjects to assessment approval.

So far, there is not a single warranty claim for our quality controlled and assured products.

Should there be any claim, the buyer must bear the shipping fee or can arrange for self collection.

Payment

We accept credit cards from MasterCard, Visa, and American Express.

If you are using a device compatible with Apple Pay, there is an option for that too.

No refund. While our products provide common thread connections, it is the buyer duty to ensure if the products will fit to your current ware.

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