FAQ

Products

  • Is Hydrofy Spa Shower Head safe for baby?

Yes, Hydrofy Spa Shower Head is safe for adults, kids, babies, and pets. It helps filter the water, providing you a cleaner water for showering. You may read our reviews where our customers share their positive experiences.

  • How do I install Hydrofy Spa Shower Head?

Just like many plug and play products, it is very easy to install Hydrofy Spa Shower Head. Simply by unscrewing/twisting anti-clockwise to disconnect your existing shower head from the shower hose, and connect back our Spa Shower Head by screwing/twisting clockwise to the shower hose.

Subsequently, you can write in if you are unsure and we are more than happy to teach you. You may also watch our product video which also highlights the installation process.

  • When and how do I change the Ionic Mineral Balls?

Shower Head Detachable

You can replace the Ionic Mineral Balls every 6 months, simply by unscrewing/twisting anti-clockwise of the shower head body (where the middle connection is).

  • Do I need to clean the Hydrofy Spa Shower Head?

Many shower heads are not built to be detachable but our Spa Shower Head is. You may clean when you are changing the Ionic Mineral Balls, simply by detaching it and wash the interior of the shower head and panel.

  • How do I install Hydrofy Faucet Aerator

Just like many plug and play products, it is very easy to install Hydrofy Faucet Aerator. Simply by unscrewing/twisting anti-clockwise to disconnect your existing aerator from the tap, and connect back our Faucet Aerator by screwing/twisting clockwise to the tap.

The Hydrofy Faucet Aerator comes with internal (22mm) and external (24mm) common thread connection. Don’t worry if you are unsure the common thread connection fits because we also provide free universal adapter for each Hydrofy Faucet Aerator purchase.

Subsequently, you can write in if you are unsure and we are more than happy to teach you. You may also watch our product video which also highlights the installation process.

  • How do I change the spray mode of Hydrofy Faucet Aerator?

You may change by simply pulling down or pushing up the silver chrome head. The second spray mode (pulled-down) saves water and increases pressure.

  • Is Hydrofy Vitamin C Shower Filter safe for baby?

Yes, Hydrofy Vitamin C Shower Filter is safe for adults, kids, babies, and pets. It helps filter the water, providing you a cleaner vitamin c water for showering. The aroma fragrance is produced by essential oil which is safe for skin. You may read our reviews where our customers share their positive experiences.

  • How do I install Hydrofy Vitamin C Shower Filter?

Just like many plug and play products, it is very easy to install Hydrofy Vitamin C Shower Filter. Simply by screwing/twisting clockwise to the installation point.

Our Hydrofy Vitamin C Shower Filter has common thread connection for easy installation and there are several installation points you can choose, either the shower head, taps and mixers, or instant water heater.

Subsequently, you can write in if you are unsure and we are more than happy to teach you. You may also watch our product video which also highlights the installation process.

  • When do I change the Vitamin C Shower Filter?

As written in the product specifications, Hydrofy Vitamin C Shower Filter can last for 7200L water capacity or estimated 1-2 months duration depending on water usage. In the interior, the Vitamin C Shower Filter will turn from white, yellow, to brown colour and that is a sign for you to replace.

Shipping

  1. Free courier (minimum order $25)
    OR
  2. $3.50 courier for big item like shower head (if you’re not eligible for free courier)
    OR
  3. $2 SingPost Poly M for small items like faucet aerator/ionic mineral balls (if you’re not eligible for free courier)
  1. Courier delivery within 2-3 working days to your doorstep
  2. SingPost Poly M within 5-7 working days to your letterbox

Warranty

While most online sellers don’t provide a warranty, we do. The warranty is valid for 30 days, starting after 5 days from the date we’ve shipped, and additional 30 day if you drop us a review within the first 30 days period.

For Example:

  1. We’ve shipped your order on 20th March
  2. The warranty will start 5 days from 20th March, which is 25th March to 24th April.
  3. Within this 30 days period if you drop us a review on either our website, Facebook or Google, then warranty extends up to 60 days, ending on 23th May.

Our warranty covers goods defect and subjects to assessment approval.

So far, there is not a single warranty claim for our quality controlled and assured products.

Should there be any claim, the buyer must bear the shipping fee or can arrange for self collection.

Payment

We accept credit cards from MasterCard, Visa, and American Express.

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