FAQ
Products
- Is Hydrofy Shower Head safe for baby?
Yes, Hydrofy Shower Head is safe for adults, kids, babies, and pets. It helps filter the water, providing you a cleaner water for showering. You may read our reviews where our customers share their positive experiences.
- How do I install Hydrofy Shower Head?
Just like many plug and play products, it is very easy to install Hydrofy Shower Head. Simply turn anti-clockwise to disconnect your existing shower head from the shower hose, then connect back our Shower Head.
- How do I change the filters?
Spa Shower Head
Filtered Shower Head
Simply detach the shower head body.
- How do I install Hydrofy Faucet Aerator
Just like many plug and play products, it is very easy to install Hydrofy Faucet Aerator. If you are using the internal/external thread connection, simply turn anti-clockwise to disconnect your existing aerator from the tap, and connect our Faucet Aerator by turning clockwise back to the tap. You can do all these in less than 30 seconds.
Internal 22mm Connection
1. Remove your existing faucet aerator
2. Connect our faucet aerator
External 24mm Connection
1. Remove your existing faucet aerator
2. Connect our faucet aerator (without the black internal connection)
Don’t worry if you are unsure the common thread 22/24mm connection fits because we also provide a free universal adapter for each Hydrofy Faucet Aerator purchase.
Universal Adapter Installation
1. Keep/remove internal white POM thermoplastic according to the size of your faucet
2. Simply plug it up to your existing faucet aerator
3. Use a screwdriver to tighten the Universal Adapter
4. Connect our faucet aerator (without the black internal connection)
Subsequently, you can write in if you are unsure and we are more than happy to teach you. You may also watch our product video which also highlights the installation process.
- How do I change the spray mode of Hydrofy Faucet Aerator?
You may change by simply pulling down or pushing up the silver chrome head. The second spray mode (pulled-down) saves water and increases pressure.
- Is Hydrofy Vitamin C Shower Filter safe for baby?
Yes, Hydrofy Vitamin C Shower Filter is safe for adults, kids, babies, and pets. It helps filter the water, providing you with a cleaner vitamin c water for showering.
- How do I install Hydrofy Vitamin C Shower Filter?
Just like many plug and play products, it is very easy to install Hydrofy Vitamin C Shower Filter. Simply by turning clockwise to the installation point. It has a common thread connection size.
There are several installation points you can choose from, such as the rain shower, shower head, taps and mixers, or instant water heater.
Shipping
- Free courier (minimum order $30)
OR - $4.00 courier
Fast delivery within 2 working days to your doorstep. During busy season, it may (less likely) be extend up to 3-4 working days, which is still consider fast compared to most merchants.
Warranty
Our warranty is valid for 90 days and it starts after 5 days from the date we’ve shipped.
Additional 90 days if you drop us a review within the first 90 days period. Total 180 days.
For Example:
- We’ve shipped your order on 20th March.
- The warranty will start on 25th March to 25th June (90 days).
- Within the first 90 days period you’ve drop us a review on either our website, Facebook or Google, then warranty extends additional 90 days, ending on 25th September (180 days).
Our warranty covers goods defect and subjects to assessment approval.
Defect include product being not usable. Aesthetic is not counted as defect.
So far, there is not a single warranty claim for our quality controlled and assured products.
Should there be any claim, the buyer must bear the shipping fee or can arrange for self collection at Bukit Batok.
Payment
We accept credit cards from MasterCard, Visa, and American Express.
If you are using a device compatible with Apple Pay, there is an option for that too.
Strictly no refund policy for any case.
For product installation, though our products provide common thread connections, it is the buyer duty to ensure if the products will fit to your current ware.