FAQ

Products

For products FAQ, please proceed to the individual product page.

Orders

Simply add to cart the items you want and checkout.

Sure, write in to us. We’ll manually create your order and send you the payment link.

We ships really fast, do write in to us at cs@hydrofy.sg as soon as possible.

An order email will be sent to your registered email address (or the email address you keyed in during checkout). Kindly check your inbox or spam folder.

Payment

Singapore Dollar (SGD) $.

We accept credit cards from MasterCard, Visa, and American Express.

If you are using a device and browser compatible with Apple Pay and Google Pay, there will be additional buttons shown on products and cart page where you are able to checkout with these payment methods.

Strictly no refund policy for any case. Kindly check your order details and products suitability before placing the order.

Shipping & Delivery

Singapore

  • Free courier for order ≥$50
    OR
  • $4.50 courier for order <$50
  • Fast fulfilment
    • Dispatch within 1-2 working day and deliver within the next 1-2 working day
    • Tracking available
    • May have slight delays during peak festive period (i.e Christmas/New Year)

International
For international delivery, write in to us at cs@hydrofy.sg

Warranty

Yes, 3 months warranty, extendable up to 6 months warranty. Read our warranty policy.

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